WinivexGO Privacy Policy
Last Updated: September 13, 2026
At WinivexGO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, and related services.
1. Information We Collect
We may collect information such as:
- Your name, phone number, email address, and account details.
- Delivery and billing addresses.
- Order, transaction, and payment information.
- Information about products, groceries, restaurants, and services you purchase.
- Location information when required for delivery and dispatch services.
- Device, browser, IP address, and usage information.
- Reviews, ratings, messages, and other information you provide.
- Information provided when you contact our customer support team.
2. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Process and deliver your orders.
- Connect you with vendors, restaurants, and dispatch providers.
- Process payments and refunds.
- Provide customer support.
- Send order updates and important notifications.
- Improve our website, application, products, and services.
- Personalize your experience.
- Detect and prevent fraud, abuse, and unauthorized activity.
- Send promotional communications where permitted.
- Comply with applicable legal and regulatory requirements.
3. Location Information
WinivexGO may use your location information to provide services such as delivery, dispatch, nearby vendors, restaurants, stores, and accurate delivery estimates.
You may control location permissions through your device settings. However, disabling location access may affect certain features of the platform.
4. Sharing Your Information
We may share relevant information with:
- Vendors and restaurants fulfilling your orders.
- Dispatch riders and delivery partners.
- Payment processors and financial service providers.
- Technology, hosting, analytics, and customer-support providers.
- Authorities or other parties where required by law.
We only share information where reasonably necessary to provide our services, protect users and the platform, or comply with legal obligations.
5. Payments
Payments may be processed through third-party payment providers. WinivexGO may not directly store complete payment card details where payment processing is handled by an authorized third-party provider.
Payment providers may process your information according to their own privacy policies and applicable laws.
6. Cookies and Similar Technologies
WinivexGO uses cookies and similar technologies to remember preferences, maintain sessions, improve security, analyze usage, support functionality, and improve your experience.
For more information, please review our Cookie Policy.
7. Marketing Communications
Where permitted by law, we may send you information about promotions, new services, products, offers, and other WinivexGO updates.
You may unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.
You may still receive essential communications relating to your account, orders, payments, deliveries, and security.
8. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee complete security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
When information is no longer required, we may securely delete or anonymize it.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is processed.
For users in Nigeria, WinivexGO seeks to comply with applicable Nigerian data protection requirements, including those administered by the Nigeria Data Protection Commission (NDPC).
11. Children's Privacy
WinivexGO is not intended to be used by children who are not legally permitted to use our services.
We do not knowingly collect personal information from children in violation of applicable laws.
12. Third-Party Services
Our platform may contain links, integrations, or services provided by third parties. Their privacy practices are governed by their own policies.
WinivexGO is not responsible for the privacy practices of third-party websites or services outside our control.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.
We will update the “Last Updated” date when changes are made.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us.
WinivexGO
Multi-Vendor Shopping, Grocery, Restaurant & Dispatch Platform
Email: support@winivexgo.com
Website: https://winivexgo.test
Address: 8 Isiwe Street off St. Mark Avenue, Alowsimi Road,Power-line, Agbor, Delta State