WinivexGO Refund Policy
Last Updated: September 13, 2026
At WinivexGO, we aim to provide a reliable shopping, grocery, restaurant, and dispatch experience. This Refund Policy explains when customers may be eligible for a refund.
1. Eligible Refunds
You may request a refund if:
- You received the wrong product or order.
- An item was missing from your order.
- Your order arrived damaged or unusable.
- A restaurant or vendor is unable to fulfill a confirmed order.
- You were charged for an order that was not successfully processed.
- A payment was made but the order was not created due to a technical or payment issue.
Refund eligibility may depend on the circumstances and evidence provided.
2. Non-Refundable Situations
Refunds may not be provided when:
- You change your mind after an order has been prepared or dispatched.
- You provide an incorrect delivery address or contact information.
- You are unavailable to receive your order.
- The product has been used, consumed, damaged, or altered after delivery.
- The issue is caused by circumstances outside WinivexGO's reasonable control.
Certain products or services may also have specific refund conditions provided by the relevant vendor or restaurant.
3. Cancellation
Orders may be cancelled before they are accepted or prepared, where applicable.
Once an order has been accepted, prepared, or dispatched, cancellation may no longer be possible or may be subject to applicable charges.
4. How to Request a Refund
To request a refund, contact WinivexGO support as soon as possible after receiving your order.
Please provide:
- Your name and registered contact details.
- Order number.
- Description of the issue.
- Relevant photographs or supporting evidence, where applicable.
Our support team may contact the relevant vendor, restaurant, or dispatch provider before making a decision.
5. Refund Processing
Once a refund is approved, WinivexGO will process it using the original payment method where possible.
The time it takes for the refund to appear in your account may depend on your bank, card provider, payment processor, or other financial institution.
6. Partial Refunds
Where only part of an order is affected, WinivexGO may issue a partial refund rather than refunding the entire order.
The amount refunded will depend on the affected item, service, or circumstances.
7. Vendor and Restaurant Orders
Products and food supplied by independent vendors and restaurants may be subject to their specific return, replacement, or refund conditions.
WinivexGO may assist customers in resolving disputes between customers and vendors or restaurants, but the final outcome may depend on the circumstances and applicable laws.
8. Dispatch and Delivery Services
Delivery or dispatch fees may not be refundable where a delivery was successfully attempted but could not be completed because of incorrect information, customer unavailability, or other circumstances attributable to the customer.
Where a delivery failure is caused by WinivexGO or its delivery partner, the applicable delivery charge may be refunded where appropriate.
9. Fraud and Abuse
WinivexGO reserves the right to investigate refund requests and reject requests that appear fraudulent, abusive, repetitive, or inconsistent with the facts of the transaction.
Accounts involved in refund abuse may be suspended or terminated.
10. Changes to This Policy
WinivexGO may update this Refund Policy when necessary to reflect changes in our services, business practices, or applicable laws.
The updated version will be published on our platform with a revised “Last Updated” date.
11. Contact Us
For refund requests, complaints, or questions, please contact:
WinivexGO
8 Isiwe Street, Off St. Mark Avenue, Alowsimi Road, Power-Line, Agbor, Delta State, Nigeria
Email: support@winivexgo.com
Website: https://winivexgo.test